As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our manufacturers and suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out (Please sure you leave us your email address). If you do not receive tracking information from us within six business days of your order, feel free to contact us at email@example.com.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Please note that you have 21 days from the delivery of the package(s) to notify us about any damages to the product(s). Should you notify us later than this 21-day period, your claim for a replacement will be denied. If an instance of damage has occurred, please keep the package(s) in it's entirety until we advise that it is ok to dispose of. We will also require images of the damaged product
*IMPORTANT NOTICE* For Oversized LTL freight Items
Please be advised that all consignees must be informed to inspect their shipment prior to signing for the delivery. LTL orders must be handled with additional care because the bill of lading is a legal document which specifies that the customer has accepted the shipment and agrees that the condition is reasonable. All damages MUST be noted on the bill of lading or if badly damaged enough we encourage the shipment to be completely refused. If your customer is worried about the condition of their shipment, inspection is the only way to avoid problems. If the item is damaged, the customer must refuse the delivery due to damage and note it on the bill of lading.