Returns/Exchanges

At Pristine Strike, we want you to buy with confidence; it is our promise to you!  We guarantee 100% of your money back (refund, credit, or exchange). Customer only covers the return shipping and handling cost. Therefore, if you are not satisfied with your purchase and have decide to return a product, please contact us within 30 days of receiving shipment and we will immediately starting work for you to make the return process as smooth as possible. 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

All returns apply to products in new condition only. All items must be returned unused and unchalked to receive a full guarantee.

PLEASE NOTE THAT ALL CUSTOM CUES / OR WITH ENGRAVINGS ARE FINAL SALES.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@pristinestrike.com and we will process an insurance claim on your behalf. 

 *IMPORTANT NOTICE*

Please note that you have 21 days from the delivery of the package(s) to notify us about any damages to the product(s).  Should you notify us later than this 21-day period, your claim for a replacement will be denied.  If an instance of damage has occurred, please keep the package(s) in it's entirety until we advise that it is ok to dispose of.  We will also require images of the damaged product

*IMPORTANT NOTICE* For Oversized LTL freight Items

Please be advised that all consignees must be informed to inspect their shipment prior to signing for the delivery. LTL orders must be handled with additional care because the bill of lading is a legal document which specifies that the customer has accepted the shipment and agrees that the condition is reasonable. All damages MUST be noted on the bill of lading or if badly damaged enough we encourage the shipment to be completely refused. If your customer is worried about the condition of their shipment, inspection is the only way to avoid problems. If the item is damaged, the customer must refuse the delivery due to damage and note it on the bill of lading.